Typical Duration: 2 – 3 days recommended

Course Overview

Managers are accountable for the overall efficient and effective running of a functional area within organisational policies and legislative requirements. Managers, as a result, need to be fully aware of key employment legislation and performance management processes as well as understanding how to deploy various lean processing methodologies to improve operational efficiency and performance.

Specific course objectives

This course will:

Provide delegates with a greater understanding of their role & responsibilities Managers;
Provide pragmatic approaches to dealing with typical management issues they may face such as addressing poor performance, dealing with conflict etc; and
Encourage self-reflection to identify areas for improvement.

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Delivery approach:

The key learning is “brought to life” using realistic work-related scenarios and exercises
Lecturing and use of MS PowerPoint will be kept to a minimum
Practical skills development will feature heavily

Sample Content

Module 1: Management Roles & Responsibilities

What does effective management involve
Management –v- operational responsibilities
People management responsibilities
Operational / task management responsibilities

Module 2: Creating high performing teams

Tuckman’s stage of team development
Characteristics of high performing teams
Strategies for achieving high performing teams
Review of different motivation theories and how these are applied in practical terms in the workplace
Management styles and their impact on motivation levels

Module 3: Effective communications

Understanding communication styles and how these are perceived by others
Chairing effective team meetings

Module 4: Performance Management

The areas of performance to be managed: Productivity, Quality, Adherence to policies and procedures and Behaviours
Key employment legislation
The performance management process
Conducting performance discussions
When to invoke more formal procedures including the statutory disciplinary process

Module 5: Managing Hybrid & Remote Teams

Challenges & Benefits of Hybrid & Remote Working
Building a culture of trust
Managing by objectives and outputs rather than just “clocking hours”
Strategies for keeping team members connected and engaged

Module 6: Operational Management Techniques

Introduction to key operational improvement tools and techniques including lean processing, statistical process control, Pareto analysis etc

Module 7: Problem Solving & Decision Making

The classic and 8D problem solving processes
Root Causes Analysis
Different levels and types of solutions including: Emergency Response Actions, Interim Corrective Actions and Permanent Corrective Actions

Module 8: Conflict Management

Causes of workplace conflict
Functional and dysfunctional outcomes of conflict
Strategies for reaching agreements to conflict
When formal mediation should be considered

For Elite Training

Contact our team to discuss Essential Management Skills Training in Northern Ireland today by calling +44 28 9024 2622 now.

“Thank you for delivering both refresher sessions which I found extremely helpful and provided time out in our busy work environments to evaluate, self reflect and enhance my role – I personally will take away many aspects and various approaches which will assist with my CPD.”

Wendy McClintock

Branch Manager, Progressive Building Society

“The feedback from the attendees has been extremely positive and complimented how relevant and useful the material covered was. Kathleen’s approach and knowledge were outstanding and related well with the group.”

Edina Group, 2019