Essential Management Skills
Essential Management Skills
3 days recommended. (Short & long programmes available depending on requirements)
This course offers managers an opportunity to develop and apply the concepts and techniques necessary to manage departments and resources effectively. Look no further than the experts at Elite Training for Essential Management Skills Training in Northern Ireland.
Modules:
- Leadership v. management
- Business improvement techniques
- Problem solving & decision making
- Leading & motivating a team
- Conflict management
- Understanding & developing workplace relationships
Sample Content
Introduction to leadership:
- Leadership & management: Definitions
- Leadership v. management: Differences
- Leadership & management: incompatible or complementary?
- Employing leadership v. management skills
- Leadership styles & approaches, incl. transformational & situational leadership
- Skills practice: leadership styles & approaches
Business improvement techniques:
- Why improve?
- Efficiency & Effectiveness: Definitions
- Eliminating 7 types of waste in operational processes using Lean Processing
- Total Quality Management
- Using KANBAN Boards to improve throughput & flow
- Statistical Process Control in processes
Leading & motivating a team:
- First-line Management: Roles & Responsibilities
- Motivation theories: Maslow, Herzberg & McClelland
- Case study: Application of motivation theories in the workplace
Problem solving & decision making:
- Problem categories: Potential, Deviation & Improvement
- The problem-solving process
- Problem analysis techniques, incl. root cause analysis
- Solution(s) development & selection methods
- Solution implementation considerations
- Monitoring & evaluation
Conflict management:
- Causes of conflict
- Functional & dysfunctional outcomes of conflict
- Stages of conflict
- Conflict resolution models
- Skills practice
Understanding & developing workplace relationships:
- Identifying stakeholders’ needs & expectations
- Managing unmet expectations for stakeholders
- Negotiation methods
For Elite Training
Contact our team to discuss Essential Management Skills Training in Northern Ireland today by calling +44 28 9024 2622 now.
“Thank you for delivering both refresher sessions which I found extremely helpful and provided time out in our busy work environments to evaluate, self reflect and enhance my role – I personally will take away many aspects and various approaches which will assist with my CPD.”
“The feedback from the attendees has been extremely positive and complimented how relevant and useful the material covered was. Kathleen’s approach and knowledge were outstanding and related well with the group.”
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Email: enquiries@elitetraining.com
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