3 days recommended. (Short & long programmes available depending on requirements)

This course offers managers an opportunity to develop and apply the concepts and techniques necessary to manage departments and resources effectively. Look no further than the experts at Elite Training for Essential Management Skills Training in Northern Ireland.

Modules:

Leadership v. management
Business improvement techniques
Problem solving & decision making
Leading & motivating a team
Conflict management
Understanding & developing workplace relationships

Sample Content

Introduction to leadership:

Leadership & management: Definitions
Leadership v. management: Differences
Leadership & management: incompatible or complementary?
Employing leadership v. management skills
Leadership styles & approaches, incl. transformational & situational leadership
Skills practice: leadership styles & approaches

Business improvement techniques:

Why improve?
Efficiency & Effectiveness: Definitions
Eliminating 7 types of waste in operational processes using Lean Processing
Total Quality Management
Using KANBAN Boards to improve throughput & flow
Statistical Process Control in processes

Leading & motivating a team:

First-line Management: Roles & Responsibilities
Motivation theories: Maslow, Herzberg & McClelland
Case study: Application of motivation theories in the workplace

Problem solving & decision making:

Problem categories: Potential, Deviation & Improvement
The problem-solving process
Problem analysis techniques, incl. root cause analysis
Solution(s) development & selection methods
Solution implementation considerations
Monitoring & evaluation

Conflict management:

Causes of conflict
Functional & dysfunctional outcomes of conflict
Stages of conflict
Conflict resolution models
Skills practice

Understanding & developing workplace relationships:

Identifying stakeholders’ needs & expectations
Managing unmet expectations for stakeholders
Negotiation methods

For Elite Training

Contact our team to discuss Essential Management Skills Training in Northern Ireland today by calling +44 28 9024 2622 now.

“Thank you for delivering both refresher sessions which I found extremely helpful and provided time out in our busy work environments to evaluate, self reflect and enhance my role – I personally will take away many aspects and various approaches which will assist with my CPD.”

Wendy McClintock

Branch Manager, Progressive Building Society

“The feedback from the attendees has been extremely positive and complimented how relevant and useful the material covered was. Kathleen’s approach and knowledge were outstanding and related well with the group.”

Edina Group, 2019