Assertiveness Skills

Course Description

Becoming More Assertive (1 day)

Assertiveness is one of many communication styles. Understanding the factors behind a chosen communication style helps to develop a greater appreciation for how others perceive you, and how your style can be adapted to handle situations more effectively.

This course is designed for those who struggle to express themselves assertively, including people with passive & aggressive communication styles.

Course Content

Understanding how we communicate:

  • Communication & the communication process.

Communication styles & their impact:

  • Recognising factors behind styles – aggressive, passive & submissive; principles of assertive behaviour; how communication styles are perceived by others.

Appropriate circumstances for assertiveness:

  • Boundary setting; circumstances requiring assertive behaviour incl. conflict situations.

 

Assertiveness techniques:

  • Techniques for dealing with: emotional reactions, conflict, criticism, & communication blocks.

Assertiveness in practice:

  • Clear & concise expression of thoughts & feelings; effects on work-rate performance; dealing with difficult people & situations; saying “no” without feeling guilty; building confidence & self-esteem.
  • Our rights & the rights of others; language & assertiveness; body language & assertiveness.

 

Interested?

We offer a free 1hr no-obligation consultation by phone or Zoom (or at your premises if in greater Belfast) to discuss your requirements.