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Assertiveness Skills

Assertiveness Skills Training

Becoming More Assertive (1 day course)

Assertiveness is one of many communication styles. Understanding the factors behind a chosen communication style helps to develop a greater appreciation for how others perceive you, and how your style can be adapted to handle situations more effectively.

This Assertiveness Skills Training course in Northern Ireland is designed for those who struggle to express themselves assertively, including people with passive & aggressive communication styles. Look no further than the seasoned experts at Elite Training for Assertiveness Skills Training in Belfast and Northern Ireland.

Course Content

Understanding how we communicate:

Communication & the communication process

Communication styles & their impact:

Recognising factors behind styles – aggressive, passive & submissive, principles of assertive behaviour, how communication styles are perceived by others

Appropriate circumstances for assertiveness:

Boundary setting, circumstances requiring assertive behaviour incl. conflict situations

Assertiveness techniques:

Techniques for dealing with: emotional reactions, conflict, criticism, & communication blocks

Assertiveness in practice:

Clear & concise expression of thoughts & feelings, effects on work-rate performance, dealing with difficult people & situations, saying “no” without feeling guilty, building confidence & self-esteem

Our rights & the rights of others, language & assertiveness, body language & assertiveness

Contact Elite Training

Contact the team at Elite Training today in order to discuss booking our Assertiveness Skills Training course in Northern Ireland. Call +44 28 9024 2622 or email enquiries@elitetraining.com now.

FAQs – Assertiveness Skills Training

What is the Assertiveness Skills Training course?
This one-day assertiveness skills training course helps participants recognise their own communication style and learn practical techniques to express themselves with confidence and clarity. It focuses on building the skills needed to set boundaries, handle conflict, and communicate effectively without becoming passive or aggressive.

Who is this training suitable for?
The Assertiveness Skills Training is ideal for anyone who feels they struggle to make their voice heard in professional settings or who may come across as too forceful in communication. It is particularly beneficial for those in customer-facing roles, team leaders, or individuals who want to improve their workplace relationships and self-confidence.

What topics does the Assertiveness Skills Training cover?
Participants explore the differences between passive, aggressive, and assertive communication, and learn how others perceive these behaviours. The training covers techniques for managing emotional reactions, dealing with criticism, and expressing thoughts clearly. Participants also practise saying “no” constructively, building self-esteem, and using body language to reinforce assertiveness.

How long is the training course?
This is a full-day course, designed to balance interactive exercises with practical learning. By the end of the day, Participants will have developed techniques they can immediately apply to real workplace situations.

How is the course delivered?
Our assertiveness skills training in Northern Ireland is highly interactive and scenario-based. Participants are encouraged to practise techniques in realistic situations, ensuring the skills learned can be transferred directly to the workplace. Courses can be delivered in person, online, or as private sessions tailored to your organisation’s needs.

Is this training relevant across different industries?
Yes. Assertiveness skills are universally valuable, whether in healthcare, retail, education, business services, or the public sector. Any role that involves collaboration, leadership, or customer interaction can benefit from improved assertive communication.

Can the Assertiveness Skills course be customised for our team?
Absolutely. Scenarios and exercises can be adapted to reflect the challenges faced by your staff. This ensures the course remains relevant and provides maximum impact.

How do I book Assertiveness Skills Training?
To arrange assertiveness training in Northern Ireland, contact Elite Training NI on +44 28 9024 2622 or email enquiries@elitetraining.com. The team will be happy to discuss dates, formats, and bespoke options to suit your organisation.