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Managing Conflict

Managing Conflict Training

1 day recommended (12 delegates max. per workshop)

People are often unaware of how they are creating, contributing to, or escalating a conflict. Becoming self-aware is absolutely crucial for successful conflict resolution.

In this workshop, typical conflict scenarios are developed with the organisation to increase the impact and relevance of skills practice sessions. This Managing Conflict Training course is delivered by experts at Elite Training in Northern Ireland.

Course Content

What is conflict?
Causes of workplace conflict
Recognising the origins of conflict
Stages of conflict
Reacting to conflict: individuals, teams & customers
Self-reflection & awareness

Impact of communication styles on conflict resolution
Conflict resolution strategies
When to involve management or external third parties in conflict between teams/individuals
Recommended protocols for handling abusive customers
Skills practice

On-site Training

For a closed course at your premises, contact us for a free 1hr no-obligation consultation by phone or Zoom (or at your premises if in greater Belfast) to discuss your requirements.

FAQs

What is the Managing Conflict Training course about?

This one-day workshop helps individuals understand the nature of conflict, how it escalates, and practical strategies for resolving it effectively in workplace settings.

How long does the Managing Conflict Training last?

We recommend a full day to cover all topics and allow for impactful practice sessions. Group size is limited to 12 participants for optimal engagement.

How is the training delivered?

The course uses real-world conflict scenarios relevant to your organisation, ensuring every session is practical and highly tailored. Interactive skills practice is a key component.

Who should attend this Managing Conflict Training?

This course is ideal for employees, team leaders, and managers looking to improve their ability to handle interpersonal tensions, workplace disagreements, and customer conflicts.

Does the training include guidance on dealing with customer conflicts?

Absolutely. We provide recommended protocols for responding to abusive or aggressive customers with professionalism and control.

Can the course be delivered onsite?

Yes. We offer on-site delivery across Northern Ireland. We also provide a free 1-hour consultation (phone, Zoom, or in-person in Greater Belfast) to discuss your specific needs.

How can I book Managing Conflict Training?

Contact Elite Training in Northern Ireland at +44 28 9024 2622 or email enquiries@elitetraining.com to reserve your session today.

Get in Touch

Book this Managing Conflict Training course today by contact our team on +44 28 9024 2622 or enquiries@elitetraining.com now.