Conducting Difficult Conversations

(Half-day)

“A difficult conversation is a situation in which at least two parties are engaged where (a) there are differing opinions, perceptions, and needs/wants, (b) feelings and emotions run strong, and (c) the consequences or stakes are significant.” — J. Russell (2009).

Difficult conversations often become emotionally charged. Consequently, fear of how the conversation may go can put people off tackling them altogether.

Course aims:

• Provide delegates with pragmatic approaches to prepare for and conduct difficult conversations
• Encourage self-reflection to identify and control personal reactions to difficult conversations

Delivery approach: Heavy focus on practical skills development using work-related scenarios and exercises. Limited use of MS Powerpoint.

Workshop Content