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Conducting Difficult Conversations

Conducting Difficult Conversations Training

(Half-day)

Target Audience: Generally managers or any persons who have to deliver difficult messages

“A difficult conversation is a situation in which at least two parties are engaged where (a) there are differing opinions, perceptions, and needs/wants, (b) feelings and emotions run strong, and (c) the consequences or stakes are significant.” — J. Russell (2009).

Difficult conversations often become emotionally charged. Consequently, fear of how the conversation may go can put people off tackling them altogether.

Course aims:

Provide delegates with pragmatic approaches to prepare for and conduct difficult conversations
Encourage self-reflection to identify and control personal reactions to difficult conversations

Delivery approach

Heavy focus on practical skills development using work-related scenarios and exercises. Limited use of MS PowerPoint.

Workshop Content

What is a difficult conversation?
Types of difficult conversations
Emotional intelligence and understanding how self and others react to difficult conversations
The need for effective communication and using appropriate communication styles • Preparing for a difficult conversation
Structuring communications including influencing & negotiating methods
De-escalating aggressive or defensive responses
Ending the conversation constructively
Skills Practice
Course Summary

Book with Elite Training
Contact Elite Training today to discuss booking Conducting Difficult Conversations Training in Northern Ireland. Call +44 28 9024 2622 or email enquiries@elitetraining.com today.