Conducting Difficult Conversations

Conducting Difficult Conversations Training

(Half-day)

Target Audience: Generally managers or any persons who have to deliver difficult messages

“A difficult conversation is a situation in which at least two parties are engaged where (a) there are differing opinions, perceptions, and needs/wants, (b) feelings and emotions run strong, and (c) the consequences or stakes are significant.” — J. Russell (2009).

Difficult conversations often become emotionally charged. Consequently, fear of how the conversation may go can put people off tackling them altogether.

Course aims:

  • Provide delegates with pragmatic approaches to prepare for and conduct difficult conversations
  • Encourage self-reflection to identify and control personal reactions to difficult conversations

 Delivery approach

Heavy focus on practical skills development using work-related scenarios and exercises. Limited use of MS PowerPoint.

Workshop Content

  • What is a difficult conversation?
  • Types of difficult conversations
  • Emotional intelligence and understanding how self and others react to difficult conversations
  • The need for effective communication and using appropriate communication styles • Preparing for a difficult conversation
  • Structuring communications including influencing & negotiating methods
  • De-escalating aggressive or defensive responses
  • Ending the conversation constructively
  • Skills Practice
  • Course Summary

Book with Elite Training
Contact Elite Training today to discuss booking Conducting Difficult Conversations Training in Northern Ireland. Call +44 28 9024 2622 or email enquiries@elitetraining.com today.