Conducting Difficult Conversations Training

(Half-day)

Target Audience: Generally managers or any persons who have to deliver difficult messages

“A difficult conversation is a situation in which at least two parties are engaged where (a) there are differing opinions, perceptions, and needs/wants, (b) feelings and emotions run strong, and (c) the consequences or stakes are significant.” — J. Russell (2009).

Difficult conversations often become emotionally charged. Consequently, fear of how the conversation may go can put people off tackling them altogether.

Course aims:

• Provide delegates with pragmatic approaches to prepare for and conduct difficult conversations
• Encourage self-reflection to identify and control personal reactions to difficult conversations

 Delivery approach

Heavy focus on practical skills development using work-related scenarios and exercises. Limited use of MS PowerPoint.

Workshop Content

Book with Elite Training
Contact Elite Training today to discuss booking Conducting Difficult Conversations Training in Northern Ireland. Call +44 28 9024 2622 or email enquiries@elitetraining.com today.

FAQs

Who is the conducting difficult conversations training designed for?
Our conducting difficult conversations training in Northern Ireland is a half-day training which is tailored for managers and professionals who are required to deliver challenging messages or engage in sensitive discussions within the workplace. It’s particularly beneficial for individuals looking to improve their communication skills in high-stakes situations.

What topics are covered in the conducting difficult conversations training?
The workshop delves into various aspects, including:

• Identifying what constitutes a difficult conversation.
• Exploring different types of challenging discussions.
• Understanding emotional intelligence and reactions during such conversations.
• Emphasising effective communication styles.
• Preparing and structuring the conversation.
• Techniques for de-escalating aggressive or defensive responses.
• Concluding discussions constructively.

How is the training delivered?
The course places a strong emphasis on practical skills development through work-related scenarios and exercises. There is minimal reliance on traditional presentation methods, ensuring an interactive and engaging learning experience.

What is the duration of the training for conducting difficult conversations training?
The training is designed as a half-day workshop, making it a concise yet comprehensive session that fits conveniently into busy schedules.

Will participants receive a certificate upon completion?
Yes, all delegates will be awarded a certificate of completion acknowledging their participation and the skills acquired during the training.

Can the training be customised for our organisation’s needs?
Yes, the content can be tailored to address the specific challenges and requirements of your organisation, ensuring relevance and direct applicability to your team’s dynamics.

What are the expected outcomes of attending this training?
Participants can anticipate gaining:

• Improved confidence in managing and delivering difficult conversations.
• Improved understanding of emotional intelligence in communication.
• Practical strategies for structuring and conducting challenging discussions effectively.

How do I book conducting difficult conversations training?
To arrange a session or learn more about our conducting difficult conversations training in Northern Ireland, please contact Elite Training at +44 28 9024 2622 or email enquiries@elitetraining.com. Our team will be happy to assist you with your booking and any further information you may require.