Customer Service Training

Elite Training are pleased to be able to supply several courses to improve the sales and customer service skills of your team. Our Customer Service Training in Belfast includes specialist courses for complaint handling, managing difficult people & situations, and much more.
Below you can find our list of effective Customer Service Training courses in Belfast, as delivered by Elite Training:

Complaint Handling Training

Our complaint handling training in Belfast is precisely what it says on the tin. Your company will receive the appropriate training to be able to address customer grievances effectively.

Customer Care Training

This course involves developing detailed procedures that aim to make customers’ lives easier. It isn’t all about good manners, and our expert team will talk your organisation through several important skills, such as how to diffuse a confrontation.

Customer Service Management

We teach how to properly fulfil the needs and expectations of your customers and employ strong leadership skills to make sure your staff treat customers with dignity and respect.

Managing Difficult People & Situations

Understand the practical steps and strategies to tackle difficult people and situations in our dedicated half-day course.

Elite Training NI

If you have any queries which aren’t answered here, please contact a member of our team by emailing us on enquiries@elitetraining.com.

FAQs

What is the Customer Service Training course?
Elite Training NI’s Customer Service Training course offers practical, business-focused sessions designed to improve the way your team interacts with customers. Covering topics such as complaint handling, customer care, and managing challenging situations, the training aims to help staff respond confidently and professionally in customer-facing roles.

Who should attend the Customer Service Training?
This training is suitable for individuals and teams who deal directly with customers, whether by phone, online, or face-to-face. It’s ideal for customer service representatives, team leaders, supervisors, and managers who want to build confidence, improve service standards, and handle complex situations more effectively.

What topics are covered in the training?
Our courses include a selection of areas covering:

• Complaint handling techniques
• Approaches to customer care
• Communication skills
• Managing difficult conversations
• Leadership in customer service settings

Each module offers practical tools and guidance to support day-to-day customer interactions.

Is the Customer Service Training suitable for all sectors?
Yes. The training is relevant to any business or organisation that deals with customers or clients. Whether you operate in retail, hospitality, healthcare, education, or the public sector, the course is designed to be applicable and easy to relate to your working environment.

How long is the Customer Service Training course?
Course durations vary depending on the chosen training. For example, the “Managing Difficult People & Situations” session is a half-day course, while others may be delivered over a full day. Bespoke programmes can also be arranged to suit your team’s availability and priorities.

Can the training be delivered at our premises?
Yes. For businesses in Belfast and across Northern Ireland, we can deliver Customer Service Training on-site. This allows for a more tailored session and gives your team the opportunity to discuss examples relevant to your organisation.

How do I arrange Customer Service Training for my team?
To find out more or to book a session, please contact Elite Training NI on +44 28 9024 2622 or email enquiries@elitetraining.com.