What Our Clients Say
C. McCallan – August 2021
Margaret was an absolute delight. The course is very intense and has a lot of theory, but her style and approach to the theory made the sessions very enjoyable. Margaret made it a safe space for questions, and we had a laugh along the way. I felt very prepared for my exam and really enjoyed the week!
G. Lewsley — March 2021
“Kathleen thanks very much for all your help, support and guidance this past week. Delivering training virtually is often hard to keep attention and deliver a message, but you managed to make it very engaging and informative.”
B. Baxter — Nov. 2019
“I was absolutely delighted with the professional service provided by Elite Training. In particular, the trainer for the week, Margaret Short. Margaret is unbelievably hard working, enthusiastic and patient. Achieving my PRINCE2 Practitioner would not have been possible without her expert training and for that I am very thankful.”
Management Development Training
Sensum — 2017
“Kathleen delivered a Management Development programme for our Managers and we were delighted with the training as it was specific to our needs. Kathleen’s mode of delivery and professionalism throughout was exceptional.’”
Edina Group — 2019
“The feedback from the attendees has been extremely positive and complimented how relevant and useful the material covered was. Kathleen’s approach and knowledge were outstanding and related well with the group.”
NIHE — 2022
“Kathleen – Thank you for everything. Your training has been exceptional on the leadership course and PRINCE2.”
Customer Care Training
Glynis Hobson, Director of Customer Service, Co-ownership Housing
“We are delighted at the impact of the recent customer service training delivered by Margaret to the customer services team at Co-Ownership. Margaret took time to build customer scenarios that were relevant to our business and used these to build understanding. Her approach builds trust with those who attend but equally challenges their thinking and mindsets. It is as relevant for someone with 20 years experience as it is for someone just starting out. Thank you Margaret.”
St. Ronan’s College, Lurgan
Margaret was a pleasure to deal with both in the organisation and presentation of our Customer Service training. The work and effort that she put into the preparation of the materials and how she gained an understanding of our needs was second to none! She is one of the top trainers that I have come across in 25 years in HR. We would have no hesitation in recommending Margaret and Elite Training to any organisation. We will also be using Margaret and Elite Training for future training and development within our College.
Chris Goldring, Mahlatini Luxury Travel
“Kathleen from Elite Training delivered an intensive sales training course consisting of group and one to one sessions. Kathleen moulded the course around our requirements and the feedback from the sales team was incredibly positive. From these sessions management has been able to implement process improvements which the sales team have readily adopted. I was very happy with the service and professionalism of Kathleen and would not hesitate in recommending Kathleen and Elite Training to other companies.”
Damien Campbell, Fleet Financials
“Kathleen thank you so much for the work to date…We are definitely starting to see clarity and benefits in the workshops…. From a personal point of view what has impressed me most about your style is that it facilitates a discussion at the appropriate times and allows the ‘debate’ to develop. With strong minded sales people this helps with buy in and ownership of the process and they don’t go away feeling that they have been talked to for 3 hours.”
Minute Taking Training
Julie Barnes, CHS Ltd – August 2021
“I attended the online Minute Taking course, with Margaret Short and was really impressed with her knowledge and the course overall. It was a real benefit to me and my job role and I am looking forward to putting the methods learned into practice. Margaret was extremely helpful and professional and answered any questions we had. She explained every step thoroughly and gave us some excellent practical tips to use in future. Really great, informative course and trainer. Thank you very much”
Mark Taggart – Greenview – August 2021
I thoroughly enjoyed the course and its delivery. Minute-taking in general may be seen as a bland topic but the course was anything but, it was very engaging and informative. I have come away feeling better prepared to manage minutes with confidence.
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