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Train The Trainer

Train the Trainer – Communications Training

Duration: 3 days

Course Overview

The quality of output is directly linked to the quality of input. As a result, how effective a staff member is at executing their role is very much dependent on how they have been trained.

Training is more than simply the conveyance of a person’s knowledge; it involves the ability to structure the information in a logical and easy to understand manner as well as developing skills and confidence of the learners. This requires detailed planning and preparation to maximise the learning outcomes as well as deploying an engaging delivery style that holds the audience’s attention. To aid with this, our Train the Trainer courses in Northern Ireland offer the perfect opportunity for individuals to develop the necessary skills and knowledge to become competent and impactful trainers.

Specific course objectives

At the end of the course participants will:

Understand how different people learn and how this impacts on training design;
Know how to determine individual and group training needs;
Be able to plan a scheme of learning including lesson plans;
Be able to design a structured and interactive training session;
Be able to effectively deliver an engaging training session;
Be able to effectively manage difficult participants; and
Be able to agree coaching plans and successfully coach others to reach goals

Delivery approach: Skills practice will feature heavily where delegates will be required to apply learning to their own context and examples. Training delivery practice with group and tutor feedback will also be required.

Agenda

What is training and its impact on achieving organisational objectives
Training and coaching formats
Learning styles and models including how adults learning and experiential learning
The competency cycle
Determining training needs
Developing schemes of work and lesson plans
Designing the training session including development of training materials, visual aids, exercises, demonstrations, skills practice sessions, setting timings and appealing to different learning styles etc.
Delivering training: essential ingredients including the role of the trainer, facilitator and candidate
Audience management techniques including handling difficult delegates such as hecklers, quiet people, complainers, people who try to dominate the conversation
Commencing a training session including:
- - Development and use of ice-breakers
  - Engaging the audience
  - Introducing topics by providing context, purpose, learning outcomes etc.

Coaching: how does it differ from training
The role and responsibilities of the coach and coachee
Developing and agreeing individual coaching plans including goals and objectives
Coaching models
Delivering a coaching session
Keeping follow up notes
Training evaluation methods including the Kirkpatrick evaluation model
Communication and presentation skills:
- - Delivery styles – what works and doesn’t work
  - Presentation dos and don’ts including body language, monotonous voice etc.
  - Handling nerves and presenting with confidence
  - Facilitating discussion using different types of questions
  - Summarising
  - Checking levels of understanding and assimilation of material