At Elite Training we know that customer care is much more than good manners and involves developing specific procedures and policies that make customers’ lives easier. Our Customer Care Training course in Belfast is available to ensure your team are fully equipped to understand the needs of your clients.
Designed for staff that interact with customers on a regular basis, either face-to-face or over the phone, our Customer Training course involves bespoke relevant scenario case studies, discussion sessions, and self-reflection. Staff would also explore the 7 key ingredients for excellent customer care. Your staff will also be trained in strategies for managing abusive customers, complaint handling, and more.
Elite Training work to ensure your staff will be able to take what they’ve learnt and apply it to real-life situations.
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