Supervisory Management

Course Description

(2 days)

First-line managers and supervisors lead and motivate team members in the daily delivery of core products and services. Research shows that poor supervision results in low staff retention, increased stress & conflict, and dissatisfied customers. Organisations must therefore ensure supervisors appreciate the importance of their role.

This course outlines the essential dynamics of effective day-to-day management.

Course Content

  • Supervisor: Roles & Responsibilities;
  • Planning & delegating work;
  • Motivating individuals & the team;
  • Monitoring productivity & quality;
  • Dealing with poor performance;
  • Understanding team dynamics & culture;
  • Problem solving & decision making;

  • Identifying operational risks & taking action;

  • Conducting team meetings;

  • Being an effective coach and mentor.

Got a Question?

Call us now: +44 28 9024 2622

Upcoming Courses

Training Formats:

Online tutor-led classes
Private closed courses
Public courses
Customised courses

Make an Enquiry


We offer a free 1hr no-obligation consultation by phone or Zoom (or at your premises if in greater Belfast) to discuss your requirements.