Supervisory Management

Supervisory Management

(2 days)

First-line managers and supervisors lead and motivate team members in the daily delivery of core products and services.

Research shows that poor supervision results in low staff retention, increased stress & conflict, and dissatisfied customers. Organisations must therefore ensure supervisors appreciate the importance of their role.

This course outlines the essential dynamics of effective day-to-day management.

Course Content

  • Supervisor: Roles & Responsibilities
  • Planning & delegating work
  • Motivating individuals & the team
  • Monitoring productivity & quality;
  • Dealing with poor performance
  • Understanding team dynamics & culture
  • Problem solving & decision making

  • Identifying operational risks & taking action

  • Conducting team meetings

  • Being an effective coach and mentor