Managing Conflict

Managing Conflict

1 day recommended (12 delegates max. per workshop)

People are often unaware of how they are creating, contributing to, or escalating a conflict. Becoming self-aware is absolutely crucial for successful conflict resolution.

In this workshop, typical conflict scenarios are developed with the organisation to increase the impact and relevance of skills practice sessions.

Course Content

  • What is conflict?
  • Causes of workplace conflict
  • Recognising the origins of conflict
  • Stages of conflict
  • Reacting to conflict: individuals, teams & customers
  • Self-reflection & awareness
  • Impact of communication styles on conflict resolution
  • Conflict resolution strategies
  • When to involve management or external third parties in conflict between teams/individuals
  • Recommended protocols for handling abusive customers
  • Skills practice

On-site Training

For a closed course at your premises, contact us for a free 1hr no-obligation consultation by phone or Zoom (or at your premises if in greater Belfast) to discuss your requirements.