ILM Level 3

Course Description

Institute of Leadership & Management (ILM)

The Institute of Leadership & Management (ILM) is an internationally recognised management-awarding body. ILM qualifications are aligned with the UK’s Qualifications & Credit Framework (QCF) and accredited by the Office of Qualifications & Examinations Regulation (Ofqual).

Levels of Certification

ILM qualifications range from Level 2 to 7. Elite Training delivers Levels 2, 3 & 5.

Accreditation Format

Organisations choose from a list of modules to make up the necessary accreditation (i.e. Level 2, 3 or 5). Once completed, delegates are awarded a Unit Certification for the Level obtained.
Extra modules are available for delegates wishing to increase the number of Credit Values (CVs) they obtain (more modules = more CVs). Once the additional modules are completed, delegates obtain a Full Award, Certificate of Diploma, for that level.

Therefore, in each level, delegates can achieve:

  • Unit accreditation;
  • Award accreditation;
  • Certification Accreditation;
  • Diploma Accreditation (NB: Diploma Level not offered by Elite Training).

Duration: 4 days (non-consecutive).

Programme Content

Delegates must obtain 4 credits minimum (2-3 modules) to achieve the Level 3 Award in Leadership & Management. The course content prepares delegates for the necessary assignments (see module options below).

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Training Formats:

Online tutor-led classes
Private closed courses
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Available Modules (click title to read more):

Leading & Motivating Teams | 2 Days • 2 Credits

Roles & responsibilities of managers; adaptable management styles; practical motivation methods (SMART objectives, essential communication skills).

Problem Solving & Decision Making | 2 Days • 2 Credits

Types of problems in the workplace (inefficiency, ineffectiveness & deviation); dissecting a problem (incl. root cause analysis); outcomes, costs, change management implications; assessment (scoring matrices, business case development).

Managing Stress & Conflict | 1 Day • 1 Credit

Causes and effects of stress & conflict; strategies & approaches to end conflict; the manager’s role; skills practice.

Performance Management | 2 Days • 2 Credits

Setting performance standards & expectations; monitoring performance; appropriate feedback (formal and informal); workplace investigations; statutory disciplinary & grievance procedures; chairing hearings; coaching skills.

Business Improvement Techniques | 2 Days • 2 Credits

Lean processing (incl. identifying waste in operational processes using 5 S’s); KanBan Method; Statistical Process Control.

Managing Workplace Projects | 2 Days • 2 Credits

How to scope, plan and manage a project; monitoring and reporting progress.

Quality Management in the Workplace | 2 Days • 2 Credits

Quality standards (incl. Standard Operating Procedures); Quality Control procedures (incl. Maintenance of documentation); Quality Assurance mechanisms.


We offer a free 1hr no-obligation consultation by phone or Zoom (or at your premises if in greater Belfast) to discuss your requirements.