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Elite Training Blog
Why Invest in Customer Service Training
There’s lots that goes into a good business, but quality customer service is one of the most important. Even one negative interaction with a customer can leave lasting damage on your brand reputation and turn customers away. For this reason, investing in customer...
ILM Training Courses for Managers
Having an effective and efficient leadership team is highly important for a business. Managers need to be able to motivate teams, drive productivity, and achieve results. ILM courses with Elite Training NI are a powerful tool for managers seeking to improve their...
Why Every Manager Needs Risk Management Training
In business there is always a level of uncertainty. This uncertainty, which comes down to the possibility of things going differently than planned, is risk. Effective risk management isn't about eliminating all possibilities of things going wrong but is about having a...
The Benefits of Minute Taking Training
Meetings are essential for collaboration and decision-making within any organisation, however valuable discussions can be lost if nobody is properly documenting these discussions. Effective minute taking makes sure that important conversations and decisions are...
Why Customer Service Training is Beneficial
Exceptional customer service is the cornerstone of a successful business. Happy customers become loyal customers, and loyal customers drive growth. With this in mind, ensuring your team is equipped to deliver that exceptional service experience is vital. Our...
Unleash Your Inner Trainer with Train the Trainer
Have you ever been asked within your workplace to train your colleagues but felt unsure about the best way to approach the task? The quality of training directly impacts the effectiveness of your team, so proper preparation is key. Our Train the Trainer course here at...
Types of Communications Training
Communication is a vital aspect of any successful organisation, and communicating correctly and effectively is even more important. Sometimes it can be tough to gauge how to appropriately approach certain situations, especially if they are unexpected or new to you....
Customer Service Training for your Organisation
Having an effective approach to customer service is an essential part of any business. Ensuring that customers are satisfied and have a good experience when dealing with your services builds up positive customer relations which improves your reputation and leads to...
Become a Top Leader with ILM Level 5
Development within the workplace is essential for those on all levels, from shop floor sales right through to high level managers. If you have aspirations of reaching the top, and becoming a highly effective leader, an ILM qualification may be the best...
The 4 Essential Elements of Sales Training
For many organisations, sales is the aspect that can have the biggest impact, affecting both overall company performance and profitability. If you’re looking for a way to improve your sales figures, an effective sales training programme can be vital in helping sales...
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